9111 Mary Street Chilliwack BC V2P 4J2
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I decided t to have FYI Doctor's on 911 Mary St Chilliwack BC install lens on frames I already had and liked. A lady takes the order you can tell she is not enthused with her job. I had to tell her, to be careful with my frames as she drops them into a tray. I ask her, who the lens will be made by she states Zeiss. Two weeks later pick up my glasses take them home, clean them and notice the same shaped mark on both lens in different spots. Take them back and speak with a different lady and ask who the lens were made by, she states she does not know. I state I was told Zeiss, she states they do not use Zeiss for single vision. She states she cannot see the marks. Then she pops out the lens and still denies she can't see the marks. She goes and gets some guy. He extends his hand to shake mine I state I don't shake hands, he questions why (firstly it's none your business) I state it's personal choice, and I would not shake this guy's hand anyways as he reeks like a cigarette ashtray who hasn't brushed his teeth in months, so I can image what his personal hygiene is, which is not much. He claims he has 30 years experience in making lens and cannot see the marks as he is bending my spring loaded arms back and forth. I point blank tell him do you mind and stop bending the arms back and forth as I'm putting up with the cigarette ashtray breath. So I ask him who the lens were made by, he goes oh well there basically all made in the same factory as he is rattling of Zeiss, Pentax etc. So I state that doesn't answer the question, and ask who are the lens made by, as he opening and closing my glasses, no response and states we can redo the lens as he claims sometimes the coating does not set properly indicating the marks. I state absolutely not, and say I can see right through his BS. Full refund obtained.Would not recommend this business, as they blatantly lie, and once challenged try to give you song and dance.
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