2969 Kingsway Vancouver, BC V5R 5J4
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She was able to diagnosed my problem right way and I got treated immediately. I am thankful that she have tried her best to help to save my eye sight.
Absolutely the worst service I have ever received. No one can keep their story straight and they all lie through their teeth.
I went in for a scheduled eye exam and the machines were never cleaned. They examine about 3-4 people at once so it’s like musical chairs as they only have one exam room. Expect to waste a few hours waiting around.
After the exam was done they made it sound like my prescription was in dire need of a change and convinced me to buy glasses from them. I did and I regret it so much. They told me they would help me select the thinnest lenses and that if it doesn’t work out within 7 days I could come back to exchange or return them. Well that was a big fat lie. I went back a few days later as the frames were too heavy and giving me a headache. They told me they are unable to return them and that I could exchange them for a smaller pair of frames but I would have to pay the difference! What?! This was never explained to me and suddenly there are more options for even thinner frames but that would cost another $600? When I first asked the pricing I was told everything was about the same, again with the lies.
Every time I asked a question they would have to disappear into the back room and discuss for like 5-10 minutes. They couldn’t give me an upfront answer to simple questions regarding refund policies. They made up an answer based on the person asking them. No transparency or integrity at all. A waste of time and money.
TLDR; just stay away from this dump.
Dr. Ruth Lin is caring and detailed oriented. She seemed to do more work than other optometrist in terms of trying to help me to made a pair of clear and comfortable computer glasses
I have seen Dr. Lin for years, since I was a kid. It's a long wait but worth it. Dr. Lin is amazing! She is very caring and listens to my vision problem. I had a pair computer of glasses made by her office recently and my headaches disappeared. Very nice glasses and variety.
Dr. Lin is the best optometrist. Her glasses are clear and comfortable. She is very thorough and kind
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